Privacy Policy

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out a contact or inquiry form on our website
• Request a proposal, consultation, or demo
• Engage us for a project or service
• Opt in to receive SMS or email communications
• Correspond with our team by email, phone, or text message

This may include your name, company name, email address, phone number, mailing address, job title, and details about your project or business requirements.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring website. This is collected through cookies and similar technologies (see Section 7).

1.3 Client Project Data

In the course of delivering services such as ERP implementation or custom software development, we may access or process business data belonging to our clients. Such data is handled strictly under the terms of the applicable client agreement and any data processing terms agreed with the client.

We use the information we collect to:

• Respond to your inquiries and provide requested information
• Prepare proposals and deliver contracted services
• Schedule meetings, provide project updates, and offer support
• Send one-to-one SMS messages you have opted in to receive
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our agreements

We do not sell your personal information to anyone.

This section applies specifically to mobile phone numbers and SMS opt-in data collected by Alpha Dezine.

Mobile phone numbers and SMS opt-in data collected by Alpha Dezine will not be shared with, sold to, or transferred to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Your mobile number and SMS consent are used solely for one-to-one conversational communication between you and your assigned Alpha Dezine team member, such as project updates, support follow-ups, and appointment scheduling.

• We do not use SMS for marketing or automated bulk messaging.
• You may opt out at any time by replying STOP to any message
• You may get help at any time by replying HELP to any message or emailing [email protected].
• Message frequency varies. Message and data rates may apply.

For the avoidance of doubt, the general data sharing provisions described in Section 4 below do not apply to mobile phone numbers and SMS opt-in data, which are never shared with third parties.

Except for SMS opt-in data (which is never shared, as stated in Section 3), we may share other personal information only in the following limited circumstances:

• Service providers: With trusted vendors who help us operate our business, such as website hosting, email services, and analytics providers. These providers are contractually required to protect your information and use it only for the services they provide to us.
• Legal requirements: When required by law, regulation, court order, or governmental request, or to protect our legal rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your personal information.

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent at any time (including SMS opt-out by replying STOP)

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.